Office Information

Our number is 407-282-9390. Our telephone is answered from 8 a.m. to 4:45 p.m., and our employees have been instructed to handle all incoming calls. This allows the doctor to attend to his scheduled patients with minimum interruptions.

If you should find it necessary to contact Dr. Dapaah after the hours designated above, the answering service will forward the message to Dr. Dapaah or the doctor covering for him. At the earliest possible convenience, Dr. Dapaah or the covering physician will return your call.

In order for Dr. Dapaah to fill your prescriptions, he needs 48 hours so he can review your chart. Refills are only given during normal business hours. Please call your pharmacy for all refills. The best time to call is during the week and before your medication has run out. All referrals are done on Friday.

Dr. Dapaah’s office does not prescribe certain pain medication. He also does not refill antibiotics, tranquilizers or controlled drugs without the patient being seen.

Your insurance policy is a contract between you and your insurance company. We are not a party to that contract. Your payment is your responsibility, whether your insurance pays or not. In the event we do accept assignment of benefits, we will bill your insurance company, and you will be responsible for the balance on or before your next visit. If your insurance company has not paid your account in full within 45 days, payment is expected no later than 15 days after you receive your bill. If your bill has been forward to the collection agency, all medical services will be terminated.

We accept assignment of insurance benefits for Medicare. If your second insurance pays the 20 percent to the provider, we will bill it. If you do not have secondary coverage or your secondary insurance does not pay, we do require 20 percent of the bill to be paid at time of service. Please be aware that some and perhaps all of the services provided may be non-covered services and not considered reasonable and necessary under the Medicare program and/or other medical insurance.

Regarding insurance plans where we are a participation provider: All co-pays are due prior to treatment. There will be a $2 fee for all late co-pays. Deductibles and any balances are due at time of services. In the event that your insurance coverage changes to a plan where we are not participation providers, we do require payment in full at time of service.

There will be a $40 fee for all letters to be written by the doctor and $25 for forms to be completed. Please allow seven days for completion.

The Medical History, Patient Information Form, and Financial Policy on the Patient Forms page should be completed and mailed or brought in at the time of your office visit. Please arrive at least 15 minutes prior to your appointed time.

The Medical History Form reviews facts that may relate to your particular problems and will help avoid gaps in your medical history. It is important to bring your medical records, X-rays, recent test results, a list of your current medications and your insurance card with you to your appointment. For your child’s safety, Dr. Dapaah does not allow children ages 13 and below in examining rooms.

The best healthcare is based on a friendly, mutual understanding among the staff, doctor and patient. If any problems or questions arise, do not hesitate to bring them to our attention immediately. Again, our thanks to you for calling the office. We’re looking forward to getting to know you!